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What is the concept of Total Quality Management (TQM) ?
January 4, 2021
TQM is a modernist concept, a system that enterprises use as a key to manage the processes of creating products that meet the expectations of recipients / potential customers.
Total Quality Management is a system in-depth analysis of the role of the quality and management of work in the development of people and their ways of improving and enhancing the quality of work to improve the quality of products, services, and customer satisfaction. A process that emphasizes planning, solving, applying, and setting quality goals. The main mechanism of this management system is a man whose qualities and abilities are used to better improve work efficiency, to achieve continuous improvement of the quality of products and services, which will be reflected in consumer satisfaction.
TQM is a management philosophy that requires full compliance with the decisions of the superior to constantly improve production, products, efficiency, and work quality. TQM concerns and covers all members of the organization who are focused on achieving long-term success. It is based primarily on teamwork consisting in joint discussion, analysis and problem solving, goals allowing for better results, better efficiency, involvement of every cell of the entire system.
Uses strategies for constructing such a management method that aims to eliminate any shortcomings of a given organization to ensure its reliability, efficiency, and effectiveness in a competitive market, creating an individual and specific organizational culture of the enterprise, the key element of which is:
- customer orientation
- employee improvement through continuous education and training
- processes of continuous change and improvement of product quality from the consumer's point of view
Achieving TQM determinants requires the full commitment and responsibility of the management of the organization and it is a necessary condition for the entire enterprise to achieve the set goal and thus the company's success.
The main factor influencing the proper functioning of the organization is the change and attitude of the management and employees, departing from the old, ingrained principles and focusing on innovative methods aimed at high-quality goods and services.
Therefore, an important aspect for achieving the goal and, to some extent, fighting for competitiveness on the market is appropriate staff, employee qualifications, recognition, and motivation.
Employees expect recognition, not only higher payment. Thanks to motivated employees, committed management, where the key level in achieving the goal is production and focusing on quality, everyone works effectively bringing profit to the organization and customer satisfaction, which can only be achieved with the help of satisfied employees.
Total Quality Management is designed to meet the customer's needs and expectations. Satisfying and correcting the requirements of an internal customer means satisfying and meeting the requirements of an external customer. Each link in the organization has a decisive impact on it, which is why in many organizations’ employees are divided into teams and subgroups to which individual tasks are directed.
Comprehensive quality management is of great importance when it comes to the competitiveness of enterprises on the market. Many customers focus on the good quality of the products and services they receive, which is why companies primarily invest in their employees, their qualifications to the customer's needs.
Nowadays, many customers are demanding, so to ensure their satisfaction, many organizations improve the quality of them. All employees should know and understand the goals and tasks entrusted to them, because a well-structured quality policy and system is a source of gaining customer trust and their expectation.
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